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Plumbing - Q & A

1Why does my drain keep clogging?
Often drains get clogged due to the carelessness of what gets flushed/or put them. Especially in the Kitchen. Other drains, like in the bathrooms, can get clogged due to the oil residue from soap, shampoos, as well as hair.

Always be aware of what you put down your drains and treat them regularly with a drain cleaning product purchased at any local hardware store.

Toilet drains often clog due to the amount of toilet paper used. With our national water shortage, we have come across an increased amount of blocked toilet drains. With less water being used, the sewerage-system tends to block more frequently. Also, consider using a 1Ply paper instead of 2Ply.

Serious root-growth may cause drains to clog. Tree-roots tend to grow to where water is most readily available, i.e. the pipes where the water is running through your property. Contact a plumber to clear the root-growth from the drain-area. Should the root-growth be extensive, consider installing a new bypass pipe-line – a plumber can assist you with this as well.
2What can I do to try and prevent a Clogged drain?
As a preventative measure, you can install/insert a sieve over your drain inlet. This will catch most of the hair/residue that gets put into the drain. A special strainer is also available for kitchen sinks, where food residues can get trapped before being flushed down the drain.
3Why do I have to wait so long for the water to heat up when running a tap/faucet?
It all depends on how far your geyser is from your bathroom or kitchen. Sometimes, if the distance is over an extended area, the water must travel all the way from the geyser to that specific tap/shower head. Therefore, the further from the geyser, the longer it will take for the hot water to reach the required area.
4What should I do when I encounter a sudden water leak at my home?
Firstly, turn off your water supply at the main shut-off valve. It is very important to know where this is located, for both a homeowner or tenant. Secondly, always contact a professional plumber during an emergency. NEVER touch any wet electrical fittings or get close to a wet area where electrical cabling, etc is exposed. Contact an electrician to deal with that without delay.
5How do I locate my main water shut-off valve?
  • Look around the inside perimeter of your property.
  • Find your outdoor water meter. Water lines take the shortest route from the meter to the house and should be located close to it.
  • When residing in an apartment block, your individual water shut-off valve is usually located at the hot-water cylinder or the “stub-stack” service shaft outside the apartment unit.
6Why are my pipes banging/rattling when I use my appliance?
Water pressure tends to change with the use of some modern appliances since they work at such a high speed. This change in water pressure may cause pipes to jerk. If the pipes are not fastened tightly, they may move around and cause banging noises. If this banging continues, it may wear out the pipes and cause damage, not to mention the annoyance it creates having to listen to it.
7What can I do to prevent the pipes from banging/rattling?
  • Locate the pipes that are making the noise and add pipe straps to hold them in place. You should be able to find these at most hardware stores that sell plumbing supplies.
  • If you are unable to access the pipes, you can install water hammer arrestors. These shock absorbers cushion the change in water pressure so that the pipes don’t jerk/bang.
  • Call a plumber to investigate the problem and install one of these solutions for you.